Refund and Return Policy

Last updated: October 23, 2026

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This Refund and Return Policy applies to purchases from the He Calling Us store (apparel and merchandise). It does not apply to our music services. See "Music Services" below.

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Made-to-Order Products

All He Calling Us products are made to order with our print-on-demand partners. Because of this, we do not accept returns or exchanges if you order the wrong size or color, or if you provide incorrect shipping details. It is your responsibility to make sure the information you give us is correct when you place your order. Please check your order carefully before you pay.

Changing or Canceling an Order

You can change or cancel an order only before it enters production. To ask for a change or cancellation, email us right away at hecallingus@proton.me with your order number. Once an order enters production, we cannot change or cancel it.

 

Refunds

We accept refund requests in these cases:

Defective or incorrect product. If you receive a defective item or an item that is not what you ordered, you may request a refund within 3 days of delivery. Email us at hecallingus@proton.me with your order ID or tracking number and clear photos or videos of the issue. After we verify your request, we decide the appropriate solution, which may be a replacement or a refund.

Lost or undelivered package. If your order does not arrive, email us at hecallingus@proton.me with your order ID or tracking number within 30 days of the date your order shipped. After we verify the delivery status with the carrier, we will resend your order or refund you.

Order we cannot fulfill. If we cannot fulfill your order, for example because of a Force Majeure Event as described in our Terms of Service, we may cancel it and refund what you paid for the part we could not fulfill.

Once an order has shipped, we do not accept refund requests, except in the cases above.

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Refund Process

Approved refunds are processed within 10 business days after approval, to the original payment method. Processing times by banks or credit card companies may vary.

Music Services

This policy does not apply to our music services (mixing, mastering, ghost production, music production and label services). Deposits, cancellations, refunds and force majeure for music services are governed by our Terms of Service.

Your Legal Rights

Nothing in this policy limits any rights you have under the law that applies where you live.

Contact

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If you have questions about this policy, email us at hecallingus@proton.me.