Privacy Policy

Last updated: October 23, 2026

This Privacy Policy describes how He Calling Us (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hecallingus.com (the "Site"), when you hire us or submit a demo for our music services, or when you otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a store customer, a music client, an artist, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

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He Calling Us is an independent music label and a faith-based apparel brand. This Privacy Policy has two parts. Part 1 applies to everyone. Part 2 applies to our music label and music services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. Our Terms of Service also apply to your use of the Services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

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PART 1. EVERYONE (STORE AND SITE)

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Identity Verification: Cybersecurity Team

To ensure the security of our transactions and protect our customers, a subcontracted company by He Calling Us may contact you via text message to verify your identity. This measure is intended to prevent fraud and ensure that your personal data is handled securely. Please note that you will only be contacted for identity verification if our cybersecurity team detects potential fraudulent activity related to your shipping or billing information. By making a purchase on our store, you agree to this potential contact for security purposes.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Wix Shopping.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and Advertising. If you give us your email address, we use it to send you occasional informative and promotional emails from He Calling Us, and we may use your personal information to better tailor the Services and advertising on our Site and other websites. We do not send marketing by text message or postal mail. We do not give your email address to third parties. You can unsubscribe from our emails at any time using the unsubscribe link in any email or by writing to hecallingus@proton.me. We may still send you messages about your orders, projects or account.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Specific periods for music project files and demos are set out in Part 2.

Privacy Policy Related to Shipping and Tracking

Data Collection for Shipping and Tracking. When you place an order, we collect personal information to ensure efficient delivery and order tracking. This includes your name, address, phone number, email, and order details.

How We Use Your Information for Shipping. We use your information to process your payment, arrange shipping, and provide tracking updates. We also share the necessary details with logistics partners, ensuring smooth delivery of your order.

Identity Verification. To secure transactions and prevent fraud, our subcontracted cybersecurity team may contact you via text to verify your identity in cases of suspected fraudulent activity related to shipping or billing.

Cookies and Usage Data. We use cookies and tracking technologies to monitor the performance of our shipping and tracking tools. This allows us to enhance user experience and improve the accuracy of delivery timelines.

Data Sharing with Global Offices. While we collaborate with our global shipping support offices in the USA, China, and Hong Kong, only essential information (your name, address, and tracking number) is shared with these offices to facilitate delivery.

Security of Your Data. We implement robust security measures to protect your personal data throughout the shipping process. However, no system is completely secure. If you suspect any misuse of your information, please contact us immediately at hecallingus@proton.me.

Retention of Shipping Data. We retain your shipping and order details for as long as necessary to provide you with support services, comply with legal obligations, and improve our operations.

PART 2. MUSIC LABEL AND MUSIC SERVICES

This part applies when you hire He Calling Us for mixing, mastering, ghost production or music production, when you submit a demo, or when you work with us as a label artist.

Information We Collect for Music Services

In addition to the information described in Part 1, we collect:

• Project files and materials: the audio, stems, vocals, samples, loops, lyrics, compositions, notes and other files you send us, and the finished work we create for you.

• Project and business details: your name, artist or company name, email, country, quote and booking details, revision requests and approvals, and, for ghost production, the information needed to report and pay royalties.

• Proof of rights: when we ask, the license or permission you hold for samples or other third-party material in your files.

• Demo submissions: the demo and the contact details and message you send through our website.

• Payment information: your payments are made in US dollars (USD) through our payment processors, which collect your payment details. We receive confirmation of the payment and its status, and we keep records of quotes, deposits, invoices and payments. If you reverse or dispute a payment with your bank or card issuer, we may share information about the project and the payment with the bank, the card issuer and our payment processor to respond to the dispute.

How We Use Information for Music Services

We use this information to quote and book projects, deliver the work you hired us for, communicate about revisions and delivery, take payment, report and pay royalties, evaluate demos, keep records, resolve disputes, and comply with the law.

Artificial Intelligence

We do not use your files or demos to train artificial intelligence models. Our music, vocals, compositions, arrangements and performances are created by people, as described in our Terms of Service.

Who Sees Your Files: Collaborators

To deliver every project with the right skills and on time, we work with independent producers, engineers, session musicians, vocalists, composers, arrangers and other creative professionals ("Collaborators"). We share your files and project details with Collaborators only as necessary to deliver your project. Collaborators are engaged and paid by He Calling Us, and they work under written agreements with us. As stated in our Terms of Service, we do not offer non-disclosure agreements as part of our standard services, and we do not promise that the existence or content of a project will be kept confidential unless we agree otherwise in writing.

Other Recipients

We also share information with service providers that help us run the Services, such as our website and hosting provider (Wix), payment processors, file-transfer and storage providers, email providers and shipping partners, and when required by law, to respond to legal process, to protect our rights, or in connection with a sale or transfer of our business. We do not sell your personal information, and we do not give your email address to third parties.

Where Your Information Goes: International Transfers

We are based in the United States. Our Collaborators and service providers may be located in any country, including countries outside your country of residence and outside the United States. By using our music services, you understand that your personal information and your files may be transferred to, stored in and processed in those countries, which may have data protection laws different from yours. We take reasonable steps to protect your information when it is transferred, including limiting what we share to what is necessary and using written agreements with our Collaborators.

How Long We Keep Your Information

• Project files: we keep the files of your project for 30 days after we deliver the final work. After that period we may delete them, and we cannot provide or recover them. Please keep your own copy of everything we deliver.

• Demos that do not become a project: we keep them for 30 days after you submit them, and then delete them. We do not return demos.

• Records: we keep quotes, invoices, payment records, royalty records and signed agreements for as long as needed for our business, tax and legal obligations, and to resolve disputes.

• Contact details: we keep them while we have a relationship with you or as the law requires, and until you ask us to delete them, subject to the exceptions in this Privacy Policy.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt Out of Marketing. You can unsubscribe from our marketing emails at any time.

To exercise any of these rights, email us at hecallingus@proton.me.

Information for California Residents

This section applies to residents of California and supplements the rest of this Privacy Policy.

Categories of personal information we collect. In the past 12 months we have collected these categories: identifiers (such as name, email, phone number, address and IP address); customer records and commercial information (such as orders, purchases, quotes and payment confirmations); internet and device activity (such as Usage Data collected through Cookies); audio and electronic information (such as the music files and demos you send us); and the content of your communications with us. Payment card details are collected by our payment processors.

Sources and purposes. We collect this information from you, from your use of the Site, and from service providers, and we use it for the purposes described in this Privacy Policy.

Disclosure. In the past 12 months we have disclosed these categories to service providers and Collaborators for the business purposes described above.

We do not sell personal information. We have not sold personal information in the past 12 months. Some of our Cookies and advertising tools may be treated by law as "sharing" for cross-context behavioral advertising. You can control Cookies through your browser settings and cookie preferences on the Site. We honor opt-out preference signals, such as Global Privacy Control, where required by law.

Your California rights. Subject to legal exceptions, you have the right to: know what personal information we collect, use, disclose and sell or share; request a copy of it; request that we delete it; request that we correct inaccurate information; opt out of the sale or sharing of your personal information; and not be discriminated against for exercising these rights. We do not use or disclose sensitive personal information for purposes that would give you a right to limit it.

How to make a request. Email us at hecallingus@proton.me with the subject "Privacy Request" and tell us which right you want to use. To protect your information, we will verify your identity by matching the details you give us with the information we hold, and we may ask you for more details. You may use an authorized agent to make a request for you, and we may ask for proof of their permission. We will confirm your request within 10 business days and respond within 45 days. If we need more time, we will tell you, and we may take up to a further 45 days. If we decline a request, we will explain why.

Shine the Light. California residents may also ask once a year what personal information we have shared with third parties for their direct marketing purposes. We do not share personal information for third-party direct marketing.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff, Collaborators and third party service providers and partners in these countries. See "Where Your Information Goes: International Transfers" in Part 2 for more detail.

Commitment to Privacy

We are committed to safeguarding your privacy and ensuring that your personal information is used responsibly, particularly in shipping, tracking and the handling of your music files.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hecallingus@proton.me.